Privacy Policy

BYOB SUITES LLC (“BYOB SUITES,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, https://www.byob-suites.com, contact us, inquire about our suites, become a tenant, or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, telephone number, email address, and other contact information you voluntarily provide.
• Inquiry and Business Information: Information you provide when asking about salon suite availability, rental opportunities, scheduling tours, requesting information, or communicating with our team.
• Tenant Information: Information reasonably necessary to manage salon suite rental relationships, tenant communications, and related business operations.
• Communications Information: Records of inquiries, customer service interactions, emails, phone calls, and text messages exchanged with us.
• SMS Consent Information: Mobile telephone numbers, messaging preferences, consent records, opt-in and opt-out dates, and related information used to administer our text messaging programs.
• Website and Technical Information: Information such as IP address, browser type, device information, pages visited, and website usage data, where collected through cookies or similar technologies.

We may collect information directly from you through our website, chat tools, contact forms, lead forms, email, telephone, and other interactions with BYOB SUITES LLC. We may also receive information through service providers that support our business operations.

2. How We Use Your Information

We may use personal information for the following purposes:

• Responding to questions about our salon suites, availability, rental opportunities, and services.
• Scheduling and coordinating tours, appointments, and meetings.
• Communicating with prospective and current tenants about inquiries, rental arrangements, and administrative matters.
• Sending requested information, service updates, reminders, and customer support communications.
• Sending SMS text messages and making calls when appropriate consent has been obtained and applicable requirements are satisfied.
• Sending promotional or marketing communications when you have provided the required consent.
• Managing customer relationships, tenant records, and business operations.
• Operating, maintaining, securing, and improving our website and services.
• Complying with legal obligations and protecting our rights, property, and business.

3. SMS Text Messaging and Mobile Information

BYOB SUITES LLC may use text messages to communicate with individuals who have provided their telephone numbers and the applicable consent or permission required for the messages being sent.

Depending on your interactions with us and the communications for which you have opted in, text messages may include:

• Responses to inquiries about salon suites and rental opportunities.
• Tour scheduling, appointment reminders, and related updates.
• Administrative communications for current tenants.
• Promotional messages, special offers, and business announcements, where you have expressly consented to receive such messages.

Message frequency varies. Message and data rates may apply. Consent to receive marketing text messages is not a condition of purchasing goods or services or entering into a rental agreement.

You may opt out of text messages at any time by replying STOP to a message you receive from us. For assistance, reply HELP or contact us using the information provided in the Contact Us section below. Following an opt-out request, we will stop sending the applicable messages, except for communications permitted to confirm your request or otherwise allowed by law.

We may maintain records of SMS consent, opt-in methods, and opt-out requests to administer our messaging programs and demonstrate compliance with applicable requirements.

Mobile Information and SMS Consent Non-Sharing Policy

BYOB SUITES LLC does not sell, rent, or share mobile telephone numbers, SMS opt-in data, or messaging consent information with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with third parties, except with service providers as necessary to support the operation and delivery of our messaging services, where permitted by applicable requirements. All other categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not authorize third parties to use our SMS opt-in data or consent records to market their own products or services to you.

4. How We Share Personal Information

We may share certain personal information with service providers that perform services on our behalf, such as website hosting, customer relationship management, communications, scheduling, information technology, and customer support.

These providers may process information only as reasonably necessary to provide services to BYOB SUITES LLC, subject to applicable contractual, legal, and privacy requirements.

We may also disclose information when required by law, in response to valid legal process, to protect our rights or property, to prevent fraud or security issues, or in connection with a business transaction where legally permitted.

We do not sell personal information for monetary consideration. We do not share SMS opt-in data or messaging consent with third parties or affiliates for their marketing or promotional purposes. Any other disclosure of personal information will be handled in accordance with applicable law.

5. Cookies and Website Technologies

Our website and associated tools may use cookies, pixels, analytics, and similar technologies to operate the website, understand visitor activity, measure performance, and improve our services.

The information collected depends on the technologies implemented on our website and the settings you choose. You may be able to manage certain cookies through your browser or device settings. Disabling some technologies may affect website functionality.

6. Third-Party Platforms and Lead Forms

We may use third-party platforms to communicate with prospective tenants, manage inquiries, advertise our business, or collect contact information. These platforms may include website chat tools, customer relationship management systems, and advertising or lead-generation services, including Meta platforms.

When you submit your information through a third-party platform, the information may be processed by that platform under its own privacy policy and applicable terms.

If we collect your information through an advertisement or lead form, we may use it to respond to your inquiry and for other purposes disclosed at the time of collection, subject to any consent required by law. Submitting an inquiry or providing a telephone number does not, by itself, constitute consent to receive promotional SMS messages where express consent is required.

Our handling of mobile numbers and SMS opt-in data remains subject to the non-sharing restrictions described in Section 3.

7. Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, manage business and tenant relationships, maintain relevant consent and communication records, resolve disputes, and comply with applicable legal obligations.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Opt out of SMS messages by replying STOP.
• Request assistance with SMS messages by replying HELP.
• Unsubscribe from marketing emails using the instructions provided in those emails, where applicable.
• Contact us to ask questions about our privacy practices or submit a privacy request.

We may need to verify your identity before fulfilling certain requests. Some information may be retained when required or permitted by law.

9. Children's Privacy

Our website and business services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

10. Third-Party Websites

Our website or communications may contain links to websites or services operated by third parties. We do not control those third parties' privacy practices and encourage you to review their privacy policies before providing information directly to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Updates will be posted on our website with a revised effective date. Your continued use of our website after an update is posted does not override any consent requirements imposed by applicable law.

12. Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy choices, please contact us:

BYOB SUITES LLC

Website: https://www.byob-suites.com
Email: contact@byob-suites.com
Phone: (470) 881-2856